Effective Date: July 13th, 2026
Last Updated: July 13th, 2026
1. Introduction
At Barcado Studios, we understand that plans can change. This Refund & Cancellation Policy explains how cancellations, refunds, and rescheduling requests are handled for bookings made through our website or directly with our team.
By making a booking with Barcado Studios, you agree to this policy.
2. Cancelling Your Booking
If you need to cancel or reschedule your booking, please contact us as soon as possible by phone or email.
The amount refunded depends on when we receive your cancellation request.
More Than 48 Hours Before Your Session
If you cancel your booking more than 48 hours before your scheduled session, you are entitled to a full refund of any payment made.
Within 48 Hours of Your Session
If you cancel your booking within 48 hours of your scheduled session, any deposit or payment already made may be retained to compensate for the reserved studio time and the loss of the booking opportunity.
Pay on Arrival Bookings
Customers who select Pay on Arrival are still required to notify Barcado Studios as soon as possible if they need to cancel or reschedule their booking.
Failure to notify us of a cancellation, or failure to attend a confirmed booking without prior notice, may result in future Pay on Arrival bookings being declined or requiring payment in advance.
This policy helps us manage studio availability fairly and minimise lost booking opportunities for other clients.
3. Rescheduling
We understand that unexpected situations can arise.
If you need to reschedule your booking, please contact us as early as possible.
Rescheduling requests made at least 48 hours before your scheduled session will normally be accommodated, subject to studio availability.
Requests made within 48 hours of the scheduled session will be considered on a case-by-case basis.
4. No-Shows
If you fail to attend your confirmed booking without notifying us beforehand, your booking will be treated as a no-show.
Any payment or deposit already made may be retained in accordance with this policy.
Customers who repeatedly fail to attend booked sessions without prior notice may be required to pay in advance for future bookings or may have future booking requests declined.
5. Late Arrival
Please arrive on time for your scheduled session.
Late arrival will reduce your available studio time, as sessions cannot usually be extended due to other scheduled bookings.
Where possible, additional studio time may be available at an additional cost, subject to availability.
6. If We Need to Cancel
In the unlikely event that Barcado Studios needs to cancel your booking due to circumstances beyond our reasonable control, including equipment failure, staff illness or other unforeseen events, you will be offered either:
- A full refund; or
- The opportunity to reschedule your session at no additional cost.
7. Payment Processing
Refunds will be made using the original payment method wherever possible.
Please allow 5 to 10 business days for your refund to appear in your account, although processing times may vary depending on your payment provider.
8. Exceptional Circumstances
We understand that emergencies can occur.
Where exceptional circumstances exist, such as serious illness, bereavement or other unforeseen events, Barcado Studios may, at its sole discretion, offer a full or partial refund or allow your booking to be rescheduled.
Supporting evidence may be requested where appropriate.
9. Your Consumer Rights
Nothing in this Refund & Cancellation Policy excludes or limits your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.
10. Contact Us
If you need to cancel, reschedule or discuss your booking, please contact us as soon as possible.
Barcado Studios
Email: info@barcadostudios.com
Telephone: +44 7361 465554
Website: https://barcadostudios.com